TERMS & CONDITIONS | LAVENDER KOI YOGA

TERMS AND CONDITIONS

If you have questions regarding our Privacy Policy, other areas of our Web site or our studio, please contact us.

Your feedback is always welcome and appreciated.

Please take a moment to review these terms and conditions. Your use of this Web site is governed by and constitutes your consent to them. If you do not agree with any of these terms and conditions, please do not use the Lavender Koi Yoga website. These terms and conditions are subject to change without prior notice, so we encourage you to review this page every time you visit our Web site.

If you have any questions regarding the policies set forth, please contact us.

All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Lavender Koi Yoga, LLC. The entire content of the lavenderkoiyoga.com website is copyrighted as a collective work under U.S. copyright laws, and Lavender Koi Yoga, LLC owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the lavenderkoiyoga.com website, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Lavender Koi Yoga, LLC reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Lavender Koi Yoga, LLC.

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the

immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of

security or unauthorized use of your account.

ATTENDING CLASS
All students are required to complete a waiver/consent form in order to register as a Lavender Koi Yoga student. Please arrive 15 minutes before the start time of your first class to allow time for completion.
Students must arrive and sign in with reception at least five minutes prior to the beginning of class and latecomers are generally not permitted.
Students who arrive late for a class for which they have registered will not be issued a refund for that class.
Prior to the start of class, students are required to inform the instructor of any issues or relevant physical limitations. If for any reason a student is deemed disruptive and/or is not following studio policy it is within Lavender Koi Yoga's authority to ask the person to leave at anytime.

RISK AND RESPONSIBILITY
Lavender Koi Yoga does not accept responsibility for students who do not follow the class instructions as provided by the teacher. Any medical or physical conditions, recent or persistent injuries, or relevant disclosures must be made by students to the teacher prior to the beginning of class. Prior to, during, or after class, it is the responsibility of students to inform the teacher if they are experiencing any pain or discomfort.
The use of Lavender Koi Yoga facilities denotes the acceptance of the risk associated with all forms of physical exercise, both during and after.
Lavender Koi Yoga, LLC including any staff, owners, managers, and directors, will not be held liable for: a) any injury or harm resulting in participation or use of facilities, and b) any damage to or loss of personal property.

LEFT PROPERTY
Lavender Koi Yoga does not accept any responsibility for personal property left at the facilities. Left items will be kept in a lost and found box for three weeks, at which point they will be donated to a charitable organization.
Lavender Koi Yoga, LLC reserves the right to change the terms & conditions as well as prices at any time. Significant changes will be indicated by notice on this website. If you have any questions about these terms and conditions, please contact Lavender Koi Yoga.

CLASS CANCELLATIONS

Registration in a given class may only be cancelled and/or changed if the cancellation/change is completed a minimum of 12 hours prior to the beginning of that class. Cancellations and changes should be completed through Lavender Koi Yoga’s MindBody Online system

(please call the studio if this is unavailable).

Cancellations or class changes made less than 12 hours prior to the beginning of class are invalid and students will be charged full price for any registered classes that they miss or fail to cancel within the required time.

On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies.

COURSES AND WORKSHOPS
Courses and workshops are non-refundable. Due to the advanced notice required in arranging courses and workshops, changes (switching into other courses/workshops) are only possible if requested 3 weeks prior to the commencement of the course or workshop.

In the event that a course or workshop is cancelled, registered students are eligible for a refund or may select an alternative and equally priced course or workshop option.

FIRST WEEK $25 PROMOTION

Valid for new students only. One purchase per student.

One week is defined as 7 calendar days from the first registered class date (inclusive). For example, a First Week $25 pass purchased on 1/1 would expire on 1/7.

New students are defined as individuals who have never previously attend classes, workshops, or events at any Lavender Koi Yoga.

Valid for Yoga, Hooping, and Meditation classes only. Does not apply to Kids Room (Child Care Services), Elevation Services, and Workshops classes.

All promotions are non-transferable and non-returnable.

MEMBERSHIP POLICY

As a member, you are welcome to cancel your membership at anytime after your intitial 6 month commitment has been fulfilled. Cancellations require a 30 day notice according to your automatic payment schedule.

Memberships automatically auto-renew monthly.

Membership fees will be automatically charged to your credit card or bank account.

If you need to update or change your billing method, please update your online account right away.

To cancel, please send a detailed email to LavenderKoiYoga@gmail.com and you will receive a confirmation email back within 3 days.

30 days written notice required.

If your billing date is less than 30 days from your notice date, you will be charged for one final month.

If you cancel a membership, you may lose your existing rate. Pro-rated amounts will not be refunded.

If your monthly auto-payment fails for any reason, then your membership may be cancelled and you may be assessed a fee.

Members will be back-charged for any and all missing or unpaid membership payments.

Memberships may not be shared. Anyone caught sharing a membership will be denied entry and forfeit their membership permanently.

Members may pause a membership once in a calendar year for up to two months. To request a membership freeze, please contact the studio via email, LavenderKoiYoga@gmail.com or through the website LavenderKoiYoga.com. Your next monthly auto-payment will shift forward in time by a commensurate number of calendar days.

SPECIALTY MEMBERSHIPS

Valid for active, full-time students.

GIFT CARDS

Gift cards can be redeemed for classes, workshops, programs, and/or boutique purchases.

Gift cards can be purchased and sent electronically through our online store or in-studio.

All gift cards are electronic. Lavender Koi Yoga does not provide physical gift cards.

Gift cards are non refundable and not redeemable for cash

MEMBERSHIP CANCELLATION POLICY

I understand my membership will be canceled if I submit my cancellation request via the online contact us form at least 30 days prior to my next automatic payment. My studio manager will email me a confirmation of my request within 3 business days after the cancellation

has been submitted via this online web form.

Lavender Koi Yoga makes exceptions that fall within the following categories; military leave, pregnancy, medical disability, or moving 40 miles outside of a studio region. If your cancellation request falls within these categories, please provide sufficient documentation to support the online web form. For example: a doctor’s note, copy of your transfer, or deployment orders. Contact LavenderKoiYoga@gmail.com for questions and information about submission process.

MEMBERSHIP SUSPENSION POLICY

I understand that I can suspend "freeze" my membership by calling the studio and/or stopping by the front desk and submitting a freeze request.

I understand that I can only freeze my membership for up to three months in a calendar year. This can be either consecutive or non-consecutive months, but limited to three per year. I understand my payment will automatically restart upon the predetermined date, unless I notify Lavender Koi Yoga for an earlier reactivation date. Lavender Koi Yoga does not pro-rate refunds or allow cancellations from a suspended/frozen membership.

INQUIRIES & SUBMISSIONS

We welcome your feedback regarding the LavenderKoiYoga.com website as well as our yoga studio. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to LavenderKoiYoga.com shall be and remain the exclusive property of Lavender Koi Yoga, LLC. Your submission of any such Comments shall constitute an assignment to Lavender Koi Yoga, LLC of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Lavender Koi Yoga, LLC will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without

compensating you in any way.

For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

DISCLAIMER

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Lavender Koi Yoga, LLC shall not be liable for any damages of

any kind related to your use of this site.

While we will make every effort to keep content on this site current, we do not guarantee it is the most up to date information available. For up-to-the-minute information on class changes, contact information and any other information regarding Lavender Koi Yoga, its operations, programs, and offers, please contact our Lavender Koi Yoga location or the corporate contact information provided on this site.

INDEMNIFICATION

You agree to defend, indemnify and hold Lavender Koi Yoga, its officers, directors, employees, agents harmless from and against any and all liability, claims, damages, fines and expenses, penalties, and losses whatsoever (including attorneys' fees)

arising from or related to your use of the site.